Australia
Canada
New Zealand
UAE
United States
The client is a prominent multinational financial services firm with a workforce of over 20,000 employees located in key markets around the world. With offices spanning across multiple continents, the company faced challenges in managing its Audio-Visual (AV) operations, relying on a patchwork of regional AV service providers and a lack of clear ownership.
This led to varying levels of service quality, inefficiencies, and increased operational costs. Seeking a more unified approach, the company turned to New Era Technology for a solution to streamline AV operations, optimise staffing levels, and ensure consistent, high-quality service across its global offices.
Challenges:
- Inefficient Staffing Model: Overstaffing in some locations and understaffing in others led to unbalanced service delivery..
- Inconsistent AV Support: Multiple vendors provided inconsistent service levels, causing disruptions to business operations.
- Lack of Proactive Monitoring: Reactive troubleshooting led to frequent system downtime and reduced operational efficiency.
- Complex Supplier Transitions: Transitioning from existing AV service providers without disrupting ongoing operations was a key concern.
New Era Technology’s Approach:
- Comprehensive Staff Evaluation
- Conducted a thorough assessment of existing AV staff across all global offices.
- Identified inefficiencies and restructured the team to align with actual business needs.
- Reduced overstaffing in some regions while reinforcing under-supported locations.
- Onboarded all staff from existing regional AV Suppliers to ensure clear global ownership.
Proactive AV System Monitoring
- Deployed advanced monitoring tools to track AV system performance in real-time.
- Implemented predictive maintenance strategies to prevent potential failures before they occurred.
- Reduced system downtime and improved service reliability across all locations.
Seamless Staff Transition & Integration
- Managed the transition of AV personnel from previous service providers without disrupting operations.
- Provided training and support to ensure new staff seamlessly integrated into the organisation.
- Standardised service delivery across all regions, improving overall efficiency.
Tailored AV Support & Optimisation
- Deployed specialised AV professionals to oversee complex projects, including video conferencing and digital signage solutions.
- Integrated AV systems into the company’s broader IT infrastructure for a more cohesive operational model.
- Developed a standards based approach for room deployments and operational support.
Cost Reduction & Financial Optimisation
- Streamlined AV service contracts and delivered clearly defined global accountability.
- Optimised staffing levels to align with actual operational requirements, cutting unnecessary costs.
- Provided transparent billing with local-to-local transactions, simplifying financial management.
Results & Benefits:
30% Reduction in AV Staffing Costs: Right-sizing efforts led to significant cost savings due to implementing proactive AV System Monitorings.
50% Improvement in System Uptime: Proactive monitoring drastically reduced service interruptions.
Seamless Transition of 800+ AV Professionals: No disruption to business operations during the transition.
Standardised AV Support Across Global Locations: Ensured a consistent, high-quality user experience.
Optimised Financial Processes: Reduced administrative burden with simplified billing structures.
Conclusion:
By partnering with New Era Technology for AV Staff Augmentation Services, the client successfully optimised its AV operations, improved service reliability, and reduced costs. Through a strategic staffing approach, seamless transitions, and proactive monitoring, New Era Technology transformed the company’s AV infrastructure into a highly efficient and cost-effective system. This case study highlights how a global enterprise can enhance AV service delivery while maintaining financial efficiency and operational excellence.
